Return and Refund policy
Last Update: April 2024
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By placing orders from the Leauni store, please ensure that you read, understood, and agreed with our return/refund terms.
Returns are available if initiated within seven (7) days from the date showing the delivered status successfully on the carrier's system. You must email our customer service within 7 days to request a return/refund. Any claims made after 7 days will NOT be accepted.
2.1. RETURN AND REFUND POLICY CONDITIONS
- The product has to be bought from our store (Transaction invoice or Shipping label and Proof images is required)
- The return/refund policy only applies to the wrong, damaged, or defective product.
- All items must be returned in their original condition; it is new, unworn, or unused in their original package, including packaging materials, blanked warranty card, booklet, and accessories (if any).
We will not accept the return/exchange request in the following cases:
- Changing the decision.
- The used products.
- Losing the attached accessories.
- Size/color is correct as of the original order
- The product is an attached gift.
Note: The return request must be the consent of the store representative.
2.2. EXCHANGE POLICY CONDITIONS
If in case we shipped the correct item(s)/variant(s) as you ordered and they do not fit, our store will support you to change into another item(s). You only need to re-send your item(s) and pay the shipping fee (this fee will base on your shipping location).
2.3. REFUND REFUSAL
Despite that Leauni always wants to bring the best value to the customer, we cannot accept returns/refunds in the following situations:
- We sent you the correct item with the correct size/color and correct variant.
- You decline to follow our return instructions and do not provide us with the adequate requested information
- The item is a free gift included
2.4. RETURN/REFUND INSTRUCTION
- As receive the item, you can send us a return/refund request to our customer support email support@leauni.com within 7 days of receiving the package
- The email should include the shipping label, photos, or video of the proof of the wrong/defective/damaged item.
Please note that we will not accept solve cases when the customers return the goods by themselves without the shop's guidance and approval
In case both sides reach an agreement, the return package will be shipped via the shipping agency (recommend: USPS or UPS) including the tracking number. The customer will pay the return fee. We will not be responsible if the package is lost or damaged on its way back. After we received the package, if it meets the full conditions above, we will refund the order value back to your account in the next 3-5 working days.
You need to send us the transaction invoice or proof showing you bought our products. The shipping fee will not be refunded.
2.5. REFUND METHOD( IF APPLICABLE)
We will refund any money received from you using the same method used to make the payment if the card is available.
The refund process may take 3-5 working days. If you do not receive the refund after 3-5 working days, please contact us via support@leauni.com to have quick help.
2.6. CANCELLATION
After completing your purchase, if you would like to cancel your order, please notify that:
- Under 6 hours: full value refund of the order
- From 6-12 hours: 30% of your total order value will be charged for stocking, processing, and a transaction fee on Payment Gateway.
- After 12 hours: your cancellation request will be refused since your order is being processed.
2.7. ORDER REVISION
For any changes in the shipping address, or a variant of the item (including size and color), please contact us via email at support@leauni.com within 12 hours, and our customer supporters will be ready to help you repair the order.
In case you want to cancel the order due to placing the wrong order, we are also glad to help if you notify us within 12 hours of the purchasing time:
- If the replacement item(s) have the same price as the wrong placed item(s), we will help you repair the order and the order will not be canceled.
- If the replacement item(s) have an unequal price to the wrong placed item(s), we will provide a discount code that has the same value as your old order so that you could apply it and place the new order.
The excessive amount of money(in case the new order has a smaller value than the old one) will be refunded to you by the original payment method ( if your card is available) or will be credited with another discount code( if your card is unavailable).